Billing FAQ

Outsourcing to specialists like us often leads to improved revenue collection rates due to our focused expertise, advanced technology, and up-to-date knowledge of billing regulations and payer requirements.

We adhere strictly to all healthcare regulations, including HIPAA and ICD-10. Our team receives regular training on the latest compliance standards, and we conduct frequent audits to ensure all processes meet legal and ethical standards.

Our dedicated customer service team handles all inquiries promptly and professionally. We provide clear, compassionate communication to patients regarding their bills, and offer multiple channels for them to reach out to us, including phone, email, and a patient portal.

Yes, we specialize in seamless integration with a wide range of EHR/EMR systems. Our IT team works closely with yours to ensure a smooth transition and continued interoperability, minimizing disruptions to your workflow.

We offer flexible pricing structures designed to accommodate the unique needs of different practices, including percentage-based fees, flat fees, or a hybrid model. Our goal is to provide a cost-effective solution that aligns with your financial objectives.

We provide comprehensive, real-time reporting through our client portal, allowing you to track key performance indicators like claim status, rejection rates, and revenue flow. Regular reviews and consultations ensure you remain fully informed about your billing process.

Outsourcing your billing allows your practice to focus more on patient care rather than administrative tasks. It reduces overhead costs, improves billing accuracy, speeds up reimbursements, and reduces billing errors.

Yes, our services include insurance discovery to ensure that all available payer sources are identified promptly, maximizing revenue and minimizing the incidence of unpaid claims due to unknown coverage.

Our network is protected with state-of-the-art cybersecurity measures, including encrypted data transmission, secure data storage, and regular security audits by independent experts. We prioritize keeping your data and your patients' information safe from any unauthorized access.